PRIVACY POLICY

Tri-State Water, Power & Air

Effective Date: July 28, 2026

Last Updated: July 28, 2026

1. Introduction and Scope

This Privacy Policy (“Policy”) describes how Tri-State Water, Power & Air (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our website, mobile experiences, telephone interactions, and in-home or on-site services (collectively, the “Services”).

Tri-State Water, Power & Air is operated by TSWT Acquisition, Inc., and is part of the TSWT Acquisition, Inc. family of home-services brands. This Policy applies to TriStateWhyWait.com and to information we collect through phone calls, text messages, email, financing applications, and service visits.

Note: This Policy is written to apply consistently to all visitors nationwide, not only to residents of the states in which we maintain offices.

2. Information We Collect

We collect the following categories of information:

• Contact and identity information — name, mailing and service address, email address, and phone number, when you request a quote, schedule service, create an account, or contact us.
• Service and transaction information — details about the services requested or performed, appointment history, equipment installed or serviced, and payment information (processed by our payment processor; we do not store full payment card numbers).
• Financing application information — if you apply for financing through one of our third-party lending partners, information you submit as part of that application (see Section 6, “Financing Partners”).
• Job-site photos and video — before-and-after photos or video documentation of the work performed at your property, taken by our technicians for quality assurance, warranty, and service-history purposes.
• Generator remote-monitoring data — for customers with a connected/monitored generator (e.g., Generac or Kohler units with Wi-Fi or cellular connectivity), we or the equipment manufacturer may receive device status, run-time, connectivity, and diagnostic data transmitted by the unit.
• Call recordings — recordings of certain inbound and outbound calls with our sales, customer service, and dispatch teams, as described in Section 4 below.
• Communications — records of emails, text messages, and other correspondence between you and us.
• Website and device information — IP address, browser type, device identifiers, pages viewed, and similar technical data collected automatically through cookies, pixels, and similar technologies, as described in Section 7 (“Cookies and Analytics”).

3. How We Use Your Information

We use the information described above to:

• Provide, schedule, and bill for the Services you request;
• Communicate with you about appointments, estimates, service updates, and invoices;
• Process financing applications through our third-party lending partners, where applicable;
• Maintain service history and equipment records to support warranty claims and future service;
• Train and evaluate our customer service, dispatch, and sales teams through call review;
• Send marketing communications by email, SMS, and phone, consistent with your consent and applicable law (see Section 5, “Marketing Communications”);
• Operate, secure, and improve our website and marketing, including through the analytics and advertising tools described in Section 7;
• Comply with legal obligations, enforce our agreements, and protect the rights, property, and safety of Tri-State Water, Power & Air, our customers, and others.

4. Call and In-Home Recording

Tri-State Water, Power & Air records inbound and/or outbound telephone calls with our sales, customer service, and dispatch lines for quality assurance, training, and dispute-resolution purposes. Where required by applicable law, we will disclose at the start of the call that it may be recorded and, where required, obtain your consent before recording continues.

We also record audio and/or video during in-home sales presentations and consultations, for quality assurance, training, and dispute-resolution purposes. Where this applies, our sales representatives will disclose this to you before the visit or at the start of the visit, and, where required by applicable law, obtain your consent before recording continues.

Two-party consent states: Some of the states in which we operate require the consent of all parties before a call or in-person conversation may be recorded. We provide the disclosures required by these laws for calls and in-home visits originating from or occurring in those states.

5. Marketing Communications

5.1 Email Marketing

If you provide your email address or opt in to marketing communications, we may send you promotional emails about our services, offers, and maintenance reminders. Every marketing email includes an unsubscribe link, and we honor opt-out requests consistent with the CAN-SPAM Act.

5.2 Outbound and Automated Calls

We may contact you by phone, including through automated dialing systems, regarding appointments, estimates, and offers, consistent with your consent and the Telephone Consumer Protection Act (“TCPA”) and applicable state telemarketing laws. We do not use ringless voicemail messaging.

5.3 SMS / Text Messaging Program

If you opt in to receive text messages from Tri-State Water, Power & Air, your consent is specific to Tri-State Water, Power & Air and does not extend to other TSWT-affiliated brands, consistent with the FCC’s one-to-one consent rule. Message and data rates may apply, and message frequency may vary. You may opt out at any time by replying STOP, or request help by replying HELP. Complete SMS program terms are set out in our separate SMS Terms and Conditions, available at [SMS TERMS URL] and incorporated into this Policy by reference.

6. Financing Partners

If you choose to apply for financing to pay for services, we will share the information you provide in your financing application — which may include identity, contact, employment, and financial information — with our third-party financing partners, GoodLeap, Synchrony, and Modernize. These partners will use your information to evaluate your application and, if approved, to service your financing account, subject to their own privacy policies, which we encourage you to review before applying.

7. Cookies and Analytics

Our website uses cookies, pixels, and similar technologies, including Google Analytics, the Meta (Facebook) Pixel, CallRail call-tracking technology, and similar marketing and analytics tools, to understand how visitors use our site, measure the effectiveness of our advertising, and attribute phone calls generated by our marketing to the correct source. Some of these tools may be considered a “sale” or “sharing” of personal information, or may support “targeted advertising” or “profiling,” as those terms are defined under certain state privacy laws described in Section 9.

We honor Global Privacy Control (“GPC”) signals and other recognized browser-based opt-out preference signals as an opt-out of the sale or sharing of personal information and of targeted advertising, where required by applicable law. You can also manage cookie preferences through your browser settings, though doing so may affect site functionality.

8. How We Disclose Information

We do not sell your personal information for money. We do share personal information in the following circumstances:

• With service providers who perform functions on our behalf, such as scheduling and dispatch software (ServiceTitan or Housecall Pro), payment processing, SMS platforms, analytics providers, and marketing platforms;
• With financing partners, as described in Section 6;
• With advertising and analytics partners, as described in Section 7, which may constitute a “sale” or “sharing” under certain state laws;
• With other TSWT-affiliated brands, where relevant to servicing your account (for example, if you are a customer of more than one of our brands);
• As required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Tri-State Water, Power & Air, our customers, or others;
• In connection with a merger, acquisition, financing, or sale of business assets.

9. Your Privacy Rights

Depending on where you live, you may have rights under state privacy laws, including but not limited to the laws of California, Colorado, Connecticut, Virginia, Utah, Oregon, Texas, and other states with comprehensive consumer privacy laws. We extend the following rights to all website visitors and customers nationwide, regardless of state of residence:

• Right to Know/Access — the right to confirm whether we process your personal information and to access that information;
• Right to Correct — the right to correct inaccurate personal information;
• Right to Delete — the right to request deletion of personal information we have collected about you, subject to certain exceptions (e.g., information we must retain for legal, warranty, or safety reasons);
• Right to Opt Out — the right to opt out of the sale or sharing of personal information, and of targeted advertising or certain profiling, as described in Section 7;
• Right to Non-Discrimination — we will not discriminate against you for exercising these rights;
• Right to Appeal — if we decline a request, you may appeal that decision using the contact information below.

To exercise these rights, contact us using the information in Section 15 below. We may need to verify your identity before completing your request. You may also designate an authorized agent to submit a request on your behalf, consistent with applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain service and warranty history, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

11. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our Services are directed to adults and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us using the information below.

13. “Do Not Track” Signals

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no common industry standard for DNT, our website does not currently respond to DNT browser signals; however, we do honor Global Privacy Control signals as described in Section 7.

14. Changes to This Policy

We may update this Policy from time to time. The “Last Updated” date at the top of this Policy reflects the date of the most recent revision. Material changes will be posted on our website, and, where required by law, we will provide additional notice.

15. Contact Us

Questions about this Policy, or requests relating to your personal information, can be directed to:

Tri-State Water, Power & Air [1220 South West End Blvd, Cape Girardeau, MO 63703] [compliance@tristatewater.com] [573-225-5699]

You may also contact our corporate privacy office: TSWT Acquisition, Inc. 4505 Excel Parkway, Ste 600, Addison, TX 75001. [robin@libertyservicepartners.com]